Privacy Policy

Privacy policy

Last updated: 01/01/2026

 T Minds provides its services through the website, phone, the app, and other online and offline platforms.  We recognise that the information you share with us-particularly regarding your mental and emotional wellbeing-is exceptionally sensitive. Safeguarding your privacy is not just a legal obligation for us; it is fundamental part of our commitment to proving safe and person-centred care.

This privacy policy outlines, in clear and transparent terms, how T-Minds collects, processes, uses, stores, protects, and disclose your sensitive and personal data, including but not limited to health information, when you access our services- whether onsite through teleconsultation, or via our digital platforms.

We maintain the highest standards of confidentiality and comply with all the applicable Indian laws and regulations including the information technology act, 2000, the information technology (reasonable security practices and procedures and sensitive personal data or information) rules, 2011, the Digital personal data protection act, 2023, and the telemedicine practice guidelines.

Please review this privacy policy entirely and carefully before using our services. Any changes we may make to our privacy policy in the future will be posted on this page.

 It is recommended that you do not use the website or the services of the website if any of the terms of this privacy policy are not in accordance with the applicable laws of your country.

 

  Definitions:

“T-Minds”, “T-Minds mental health”, “Company”, “Firm”, “Platform”, ”Service provider”, “We”, “Our”, “Us” or other similar terminology are all in reference to _______.

“user”, “client”, “you”, refers to any individual who accesses, registers for, books, or uses any service offered by T-Minds, whether through website, mobile platform, app, or through any other digital medium, or seeks information from the resources provided in the website. it also includes individuals who seeks metal health support for themselves, for others and for minors for whom they are legally responsible.

“Psychiatrist” refers to licensed medical practitioner specialized in psychiatry(MBBS, MD psychiatry) registered with a recognized medical council of India, who is qualified to diagnose, prescribe medications, and provide psychiatric treatments as per applicable laws and medical regulations.

“Psychological wellness professional” refers to any trained and qualified mental health provider including clinical psychologist, counselling psychologist, psychotherapists, mental health counsellors, behavioural health specialists who provide mental health support.

‘Consultant” refers to psychiatrist, psychologist, practitioner, counselling psychologist, mental health professional, programme coordinator, life coach mental health expert, mental health advisor or any other individual who have been authorised by T Minds to use the platform for providing services.

“Services” refers to all mental health-related support offered by T-Minds, including but not limited to psychiatry consultation, follow-up appointments, assessments, wellbeing programmes, digital communication, informational content, and any other resources provided through the clinic, website, digital platforms. Services do not include crisis intervention, emergency medical or psychiatric treatment.

“Telehealth/Online Consultation” means any session conducted through video, audio, text or digital communication platforms.

“Third party services” refers to any products, applications, software, tools, payment gateways, communication systems, diagnostic platforms, or services that are owned, operated, or provided by entities other than T-Minds. This includes external website, telecommunication providers, video-consultation platforms, payment processors, scheduling tools, cloud services, or any third party integrations used to facilitate or support the delivery of services.

Session” refers to any scheduled appointment, consultation, counselling interaction, psychotherapy meeting, psychiatric evaluation, follow-up, or wellbeing engagement conducted by T-Minds. A Session may be delivered in person, via telephone, or through online/tele-consultation platforms supported by the T-Minds.

Force majeure:

Force majeure refers to unexpected events or circumstances that are completely beyond a reasonable control preventing you and us from performing any obligations under this agreement.

 

 

Consent:

1. Informed Consent to Use the Platform

By accessing or using the T Minds platform or services—whether in person, online, or through teleconsultation—you provide your explicit, informed, voluntary, and free-will consent to receive mental-health care and related services. You acknowledge that you have read and understood the purposes, scope, and limitations of the services provided.

2. Consent for Collection and Use of Personal Information

You consent to the collection, storage, use, processing, disclosure, and lawful transfer of your Personal and Sensitive Personal Information in accordance with this Privacy Policy, the Information Technology Act, SPDI Rules, the Digital Personal Data Protection Act, and applicable Telemedicine Guidelines. The information is used strictly for clinical care, communication, documentation, service improvement, safety, and compliance with legal and regulatory obligations.

3. Consent for Teleconsultation and E-Prescriptions

You understand and agree that teleconsultation—including video, audio, chat, or other digital interactions—is a legally recognised mode of clinical care. You consent to remote assessment, documentation, and communication. T Minds may issue digital/e-prescriptions where legally permissible. Such prescriptions are strictly for your personal, single-use treatment; any alteration, repeated use, or sharing is prohibited, and T Minds is not liable for misuse. You acknowledge the benefits and limitations of telemedicine, and that clinicians may request in-person follow-up if necessary.

4. Voluntary and Free-Will Consent

You confirm that all information provided is shared out of your own free will, without coercion, undue influence, or pressure. You understand that you may choose not to provide certain information, although this may limit or restrict the services T Minds can provide.

5. Parental/Guardian Consent (Minors)

If the user is under 18 years of age, the parent or legal guardian provides full informed consent for the minor to access clinical services and for the collection, storage, processing, and disclosure of the child’s Personal Information. The parent/guardian also accepts responsibility for supervising access and use of the platform and services.

 

6. Withdrawal of Consent

You may withdraw your consent at any time by providing written notice to T Minds. Withdrawal may limit, reduce, or prevent continuation of certain services that rely on your information. T Minds may retain certain records as required by law, regulation, or professional standards, even after withdrawal.

7. Information Sharing & Third-Party Programs

If you access services through an employer, insurer, educational institution, or other authorised organisation, you consent to T Minds receiving relevant information from that entity strictly for service delivery. Only non-identifiable aggregated data may be shared back with third parties unless legally mandated or expressly authorised by you. Emergency disclosures may occur only when required to prevent harm or comply with law.

8. Limitations and Scope of Consent

You acknowledge that consent does not cover emergency intervention, crisis response, or situations outside the scope of standard mental-health services. You further understand that technical or connectivity issues may affect teleconsultation, and that T Minds does not guarantee absolute security of digital communication, though reasonable safeguards are applied.

9. Acknowledgement

By using the T Minds platform or services, you confirm that you have read, understood, and agreed to all aspects of this Consent section. You acknowledge your rights, including withdrawal of consent, and agree to comply with the lawful and ethical use of services, e-prescriptions, and platform features.

Information we collect:

When you engage with our services—whether through our website, mobile application, teleconsultation platform, or in-clinic—we may collect certain Personal and Sensitive Personal Information that you voluntarily provide to us. This may include your name, age, gender, phone number, email address, emergency contact details, occupation, place of residence, personal interests, and information required to establish or maintain your profile. We may also collect limited identification information (such as a government-issued ID used to verify identity for clinical or regulatory purposes) only when required for safe delivery of psychiatric or telemedicine services, fraud prevention, or legal compliance. Such identification is collected strictly on a “need-to-know” and “minimum necessary” basis, in accordance with the Digital Personal Data Protection Act, 2023 and Telemedine and Telepsychiatry guidelines.

 

In the course of seeking mental health, wellness, or psychiatric services, we may also collect clinical or health-related information that you share with us or with your Wellness Professional or Psychiatrist. This may include your presenting concerns, medical history, previous records, family history, symptoms, observations, responses to assessments, session notes, in-app inputs, details about cancelled or rescheduled appointments, and any other information that your treating professional may require to understand your condition and provide personalised care. If you communicate with us by email, chat, messenger, video call, phone or letter, any information you provide in such communication may also be collected as Personal Information.

We collect this information primarily to provide you a safe, smooth, personalised and clinically appropriate experience. This information enables us to create and maintain your account, schedule appointments, issue reminders, process teleconsultation services, facilitate e-prescriptions (where clinically appropriate), support billing, respond to service requests, and improve the quality of care you receive. You may modify certain details at any time through your profile settings on our website or mobile application.

We may use your Personal Information to identify you and reach you;

• Verify your identity where clinically or legally necessary;
• Assess suitability for psychiatric or tele-mental-health services;

Assist you in scheduling, modifying, or cancelling appointments;

• Remind you of appointments and follow-ups;
• Address service-related or billing-related concerns;
• Share updates, resources, or newsletters (with an option to opt out at any time);
• Improve our platform and user experience; Run anonymous statistical analysis or research;
• Detect and prevent fraud or misuse;
• discharge legal or regulatory obligations, including telemedicine compliance;
• Process payments and maintain transaction records.

Your information is accessible only to authorised Wellness Professionals, Psychiatrists, or administrative personnel who need it for service delivery. Information is not shared with any third party except when minimal data sharing is essential for clinical collaboration, digital tools used for enhancing care, payment processing, regulatory requirements, or when required by law. In all such cases, we ensure that only the minimum necessary information is disclosed.

We do not require or request information related to race, religion, political opinions, or any other data that is not relevant to your care. You are always free to choose what information you provide, and you may decline to share certain information; however, doing so may limit our ability to offer some services or issue prescriptions safely. You may withdraw consent at any time by writing to us, and we will act on your request subject to applicable law and clinical limitations.

We remain committed to maintaining the privacy, confidentiality, and integrity of your Personal Information at all times and adopt appropriate administrative, technical, and organisational safeguards to ensure compliance with applicable data-protection laws, including the Digital Personal Data Protection Act, 2023.

 

UPDATING PERSONAL INFORMATION:

If your Personal Information changes or you wish to update, correct, or modify any part of it, you may do so through your account settings on our website or mobile application, wherever such functionality is available. For information that cannot be edited directly—such as identity details, certain demographic information, or clinical records—you may send a request to our authorised support team, and we will make all reasonable efforts to incorporate the changes within a reasonable period of time, subject to applicable law and technical feasibility.

For the security of your account and to prevent unauthorised access, we may take reasonable steps to verify your identity before acting upon any request to update, modify, or delete Personal Information. Where your Personal Information has been provided to us through a third-party platform or your organisation, we may not be able to modify such information directly. In such cases, you will be required to contact the respective third-party to effect any changes.

Certain categories of data—such as responses to assessments, therapy notes, clinical observations, and other health-related submissions—may not be editable or erasable once recorded, as they form part of your clinical file or treatment history. If you wish to have your records removed from our active system, or if you wish to delete your user account and/or your Personal Information, you may write to us with a formal request. We will endeavour to accommodate such requests to the extent permissible, provided there is no legal, regulatory, professional, or medico-legal obligation that requires us to retain specific information for a prescribed period.

Please note that we are required under applicable laws, clinical standards, and professional guidelines to retain certain information for record-maintenance, audit, safety, and treatment continuity purposes. Accordingly, information such as payment history, account activity, client details, appointment logs, and clinical records may continue to be stored for the length of time mandated under law or professional norms, irrespective of your account deletion or withdrawal of consent. You acknowledge that residual or backup copies of information may persist in our archival systems as part of routine system backups, which will be securely retained until their scheduled deletion cycle.

All updates, corrections, deletions, or withdrawals of consent will be processed in accordance with this Privacy Policy and the Digital Personal Data Protection Act, 2023, and may affect the availability or functionality of certain services that depend on the information so modified or withdrawn.

Log data:

 When you access or use our Platform, certain information is automatically collected and stored as log data. This may include details such as your IP address, browser type, operating system, device identifiers, pages visited, time and date of access, referral source, click stream data, and other diagnostic or usage information. Log data is collected to help us operate, secure, and improve our Platform, monitor traffic, detect errors or security threats, and comply with applicable law.

Log data may also be used in aggregated or anonymised form for analytical, research, or service-enhancement purposes. Such information does not personally identify you unless combined with other Personal Information you provide voluntarily. Access to log data is strictly limited to authorised personnel, and all processing is carried out in accordance with the Digital Personal Data Protection Act, 2023, and our internal data security policies.

By using our Platform, you acknowledge and consent to the collection and processing of log data for the purposes described above.

Cookies:

Our Platform uses cookies and similar tracking technologies to ensure smooth website/app performance and to improve your overall user experience. Cookies are small data files stored on your device that help us recognise your browser, remember your preferences, secure your session, and understand how you interact with our Services.

We use the following categories of cookies:

 

1. Essential Cookies

These cookies are required for the core functioning of our Platform. They enable security features, login authentication, fraud prevention, and ensure stable and uninterrupted access to our Services. Without these cookies, certain features may not work properly.

2. Performance & Analytics Cookies

These cookies help us understand how users navigate our Platform—such as which pages are visited, how long sessions last, and what features are used. This information enables us to improve functionality, refine user experience, and enhance service delivery. These cookies do not reveal your personal identity.

3. Preference Cookies

These cookies store your settings (such as language, theme, or region) so that your experience remains consistent and personalised every time you return to the Platform.

Certain authorised third-party service providers may also use cookies for analytics, system performance monitoring, or security purposes, following their own privacy policies and applicable Indian data protection laws. These third parties cannot access any personally identifiable data unless you choose to share such information with them.

Most browsers allow you to manage your cookie preferences, including blocking or deleting stored cookies. Please note that disabling essential cookies may limit or affect some features of our Platform.

External links:

Our Platform may contain links to websites, services, or resources operated by third parties (“External Links”). These External Links are provided for your convenience and informational purposes only. We do not control, endorse, or assume responsibility for the content, privacy practices, or security measures of such third-party websites.

When you access an External Link, you acknowledge and agree that your use of the linked website is governed by its own terms of use and privacy policy. We strongly recommend that you review the privacy policies of any third-party websites before providing any Personal Information or engaging with their services. We shall not be liable directly or indirectly for any loss, damage, or claim arising from your use of External Links or your interaction with any third-party website, service, or content.

Security:

We employ administrative, physical, and technical measures designed to safeguard and protect Personal Information under our control from unauthorised access, use, or disclosure. Our systems and processes adhere to industry standards in information privacy and security, including secure storage, access controls, and encryption. Access to Personal Information is restricted to authorised personnel who require such access to provide services, support operations, or comply with legal obligations.

Call or video sessions conducted through our Platform are not recorded. In line with professional standards, Wellness Professionals or Psychiatrists may be required to maintain records of online or offline sessions for clinical, legal, or regulatory purposes.

While we implement robust security measures, we strongly discourage you from posting Personal Information in public forums, comments, or other publicly accessible areas on our Platform. You are responsible for maintaining the privacy and security of your email accounts and phone messages, as these channels may be used to communicate with you regarding your mental health care. We shall not be liable for any breach of confidentiality arising from access to your communications by third parties, with or without your consent.

Despite these measures, no method of electronic transmission or storage is completely secure. By using our Platform, you acknowledge and accept the residual risk associated with transmitting or storing information electronically. All processing of your Personal Information is conducted in accordance with the Digital Personal Data Protection Act, 2023, and our internal privacy and security protocols.

Confidentiality:

T Minds treat all personal and Sensitive Personal Information shared with us, including clinical and health-related information, as strictly confidential. Our Wellness Professionals, Psychiatrists, and authorised personnel are bound by professional and legal obligations to maintain confidentiality in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and relevant mental-health practice standards.

All information disclosed during consultation is protected, and reasonable precautions are taken to safeguard it across all mediums. For clinical excellence, coordinated care, and patient safety, information may be shared within the treating team, which may include multiple Wellness Professionals, Psychiatrists, and supervisors. This sharing is limited to information necessary for providing effective care and treatment, including information collected by other professionals within the Platform.

Confidentiality may be overridden only under specific circumstances, including but not limited to:

• Where there is a threat to the well-being of the client or others, including imminent risk of harm to self or others;
• When required to comply with legal obligations, such as reporting criminal activity, abuse of minors, senior citizens, or persons with disabilities;
• When clinically significant information needs to be shared with another mental-health or medical professional, with your consent, to ensure continuity of care;
• During couples or family therapy, information may be shared among the relevant participants for the purpose of treatment, with the consent of all involved parties;
• Within the treating team for coordination, supervision, or internal audits, always respecting professional confidentiality standards.

Where possible, you will be informed before any Personal Information is shared with a third party outside the Platform. Personal Information may also be used in anonymised or aggregated form for research, audit, or system improvement purposes.

Except as outlined above, Personal Information will not be shared with others without your explicit consent, either orally, via email, letter, or other written means. If you access services through a third-party platform, you agree to indemnify the Platform for any breach of confidentiality arising from acts or omissions of the third-party provider.

By using our services, you acknowledge and consent to the handling of your Personal Information under these confidentiality principles, which balance privacy with the requirements of clinical care, legal obligations, and ethical practice.

Third party disclosure:

 T Minds not sell or trade your Personal Information (including PHI) to third parties unless we provide you with advance notice. This does not apply to storage or transfer to website hosting partners and other parties who assist us in operating our platform, providing technical support, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Visitor information that is not personally identifiable may be shared with authorised parties for research, analytics, or service improvement purposes. All external sharing is conducted with appropriate safeguards to protect your information. By using our Services, you provide your consent to the collection, processing, storage, and disclosure of your Personal Information in accordance with this policy.

Changes to policy:

T Minds may update, modify, or remove any part of this Privacy Policy at any time. Such changes will take effect immediately upon posting on the platform. In cases of significant changes to how we collect, use, or protect your Personal Information, we may, at our discretion, provide a notice on the platform or via email to help you review the updated terms before continuing to use our Services.

If you do not agree with any updates, you may choose to stop using the platform, you may contact us and request for deactivation of your account. If you access our Services through a third-party platform or via your employer, account deactivation or discontinuation of use will need to be arranged through that third party.

Unless explicitly stated otherwise, the most recent version of this Privacy Policy governs all information that T Minds holds about you. By continuing to use our Services after changes have been posted, you agree to the updated terms.

Governing law, dispute resolution and Jurisdiction:

Governing law: These terms and conditions are governed by and construed in accordance with the laws of India without regard to its conflict of law principles. This means even if you are an international user the agreement is under Indian jurisdiction.

Jurisdiction: any dispute arising, claim or controversy arising out of or relating to these terms or use of these services shall be subjected to the exclusive jurisdiction of the court having competent authority at Kurnool, Andhra Pradesh, India.

Dispute resolution: Both parties (you and T-Minds) agree to first attempt to resolve any dispute through informal, good-faith discussions. Before initiating any legal action, the party raising the dispute must provide written notice describing the issue and the proposed resolution. The parties will then engage in good faith negotiations for at least 30 days.

To facilitate faster and confidential resolution, the parties may mutually choose to refer the dispute to mediation or arbitration under the Arbitration and Conciliation Act, 1996. If both the parties consent in writing, a sole arbitrator will be appointed mutually. The seat and venue of arbitration shall be Kurnool. The language of arbitration shall be English. Each party shall bear its own costs. Fees of the arbitrator shall be shared equally unless directed otherwise in the arbitral award. However we will not impose arbitration unless mutually agreed.

 Grievance Redressal:

In accordance with information technology act, 2000 and rules made there under a grievance redressal forum has been setup at t minds to address the grievances of users. In case of any issue, dissatisfaction with any of our service, you are free to contact our grievance redressal officer Adv. S. Husna at Kurnoool, Andhara Pradesh We assure you a time bound solution not exceeding one month from the date of your complaint.

25. Contact Information:

For inquiries, concerns, or grievance redressal, contact:

Customer Support: tmindsknl@gmail.com

Contact: 9121553227

Services are provided on an “as-is” and “as-available” basis. No guarantee, promise, or assurance of specific therapeutic outcome or improvement is made.